Corrections Policy
How we check what we write about Leon, how fast we fix a mistake, and where every change is recorded.
Log last reviewed 30 Sep 2026 | Checked against Leon's Terms v1.14
The short answer This corrections policy covers every page of our Leon Casino guide. Report an error through the Contact Us column in the footer: we acknowledge it the same working day, fix it within two working days, and record real changes in the was/now log below. The Updated date moves only when the text actually changes.
Who Writes This Guide and Answers for It
One person signs every page on this site, and the same person reads your correction reports. There is no anonymous content team behind the byline.
Sarah Thompson
Casino Industry Analyst
Sarah writes and checks the Leon Casino guide for Australian players: the terms and conditions, the responsible gambling tools, the game lobby and the mobile app. When a page is wrong, the correction goes through her, and her name stays on the byline after the fix.
The full profile and the story of how this guide is put together live on the About Us page. This page is narrower: it explains what we do when a fact turns out to be wrong, and it keeps the public record of what we have changed. If you have not seen the casino itself yet, Leon's lobby is worth a look before you read the rest.
Our Verification Protocol: Four Checks Before a Fact Goes Live
Most errors on casino guides come from copying other guides. We avoid that by going to the source every time, even when the source is a long terms document.
Leon's own pages first
Terms and Conditions, the Responsible Gambling Policy, the About page and the live lobby. For help lines, the services' own sites.
Version and date noted
We record which version we read. Today that is Terms version 1.14, effective 29 September 2026.
Seen on the live site
Lobby categories, menu links and the app download are checked on leon.casino itself, not from memory.
Labelled honestly
A studio RTP is called a studio figure. If Leon does not publish a number, we say so instead of guessing.
Leon updates its terms from time to time. Each new version comes into force when it is published, so a sentence that was right last month can drift out of date. That is why every page carries a Checked date, and why a reader's report is often the first sign that something moved.
What Counts as an Error on This Site
Not every mistake is equal. We sort reports into three levels, and the higher the level, the faster it jumps the queue.
Slips that change nothing
A typo, a clumsy sentence, a layout glitch on a small phone. We fix these quietly, without a log entry, because the meaning of the page stays the same.
Facts that went out of date
Leon renamed a lobby category or moved a setting. The page was right when written and is wrong now. We update it, log it and move the Updated date.
Facts that touch money or safety
Anything about withdrawals, limits, self-exclusion or a help line number. These go to the top of the queue, get a log entry and a second read before they go live.
How We Fix Errors, Step by Step and by When
These are our own targets, not promises copied from somewhere else. They apply to every page of the guide, the homepage included.
We acknowledge the report Same working day
You get a short reply saying we have the report and are checking it against Leon's pages.
We check the source Day 1
We open the current terms, policy or lobby page and compare it word for word with our sentence. If you were right, we say so plainly.
We publish the fix Within 2 working days
The corrected text goes live on the page. Level 2 and Level 3 changes are added to the log on this page at the same time.
We move the Updated date Only on a real edit
A fresh date with no change behind it would be a small lie. The Updated date in the byline moves only when the words on the page change.
If a check shows the page was right after all, we reply with the source we used so you can read it yourself. Sometimes Leon's own documents disagree with each other; in that case we quote the terms, since the terms are what support will go by when a question comes up.
Review Criteria and Their Weights
Every review page on this site looks at Leon through the same six criteria. The weights show how much each area counts in our overall view of the casino, and they also decide which reports get rechecked first.
Weights add up to 100%. Money comes first because a wrong sentence about withdrawals costs a reader more than a wrong sentence about a game category. We do not turn these weights into a star rating.
Where the Log Stands Today
A quick snapshot before the full list. It is refreshed every time we run a scheduled check of the guide.
- Last full check
- 30 Sep 2026
- Leon terms read
- Version 1.14
- Entries in the log
- 5
- Acknowledgement
- Same working day
- Fix target
- 2 working days
- Silent date changes
- None
Corrections Log: Was and Now
Every real change to this guide, newest first. The old version is struck through, the current one is highlighted.
| Date | Where | Was | Now |
|---|---|---|---|
| Homepage menu and footer | Links to Mobile App, Crash Games, Responsible Gambling, Winning Limits, About Us and Corrections | ||
| Footer help links | Gambling Help Online (1800 858 858) and BetStop | ||
| Review dates | Fixed Published and Updated dates | ||
| Homepage quick facts table | New rows from Leon's own pages: Android app, sportsbook (pre-match and in-play), VIP club, complaint route (chat, email) | ||
| Page text | Plain hyphens |
Swipe the table sideways on a narrow screen.
The dates fix matters more than it looks. A page that shows a new date every time you reload it tells you nothing about when it was last checked, so we pinned the Published and Updated dates and let only real edits move them. The same rule now sits at the heart of this corrections policy.
Where to Report a Problem
Pick the right door and you get an answer faster. We can fix our pages; only Leon can fix your account.
A mistake on this site
Use the Contact Us column in the site footer. Tell us the page and the sentence.
- Reply the same working day
- Fix within two working days
A question about your account
Leon's live chat is open 24/7 for deposits, verification, limits and withdrawals.
- Balances and payouts
- Have your ID ready
A dispute with Leon
File Leon's complaint form. If it stays unresolved, take it to ABC-ADR free of charge.
- Acknowledged within 7 days
- Decision aimed within 4 weeks
Under Leon's terms, the four-week window for a complaint can be extended once by another four weeks. Complaints about responsible gambling move faster: Leon acknowledges them within two business days and aims to resolve them within five. If a dispute is about a limit or a self-exclusion that did not work, say that in the first line of the complaint.
Corrections Policy Questions
What readers ask us most about reporting errors and how changes are recorded.
How do I report a mistake on this site?
Use the Contact Us column in the site footer and tell us the page, the sentence and, if you can, where you saw the correct information. A screenshot of Leon's own page helps us confirm it faster.
How quickly will you fix it?
We aim to acknowledge a report on the same working day and to publish the fix within two working days. If the check takes longer because Leon's pages disagree with each other, we say so in the reply.
Why did the Updated date not change after your last check?
Because nothing on the page changed. The Checked date moves every time we compare the page with Leon's documents; the Updated date moves only when the text itself is edited.
Can you sort out a problem with my Leon account?
No, we have no access to player accounts. Leon's live chat is open 24/7 for balances, verification and withdrawals, and its complaint form is the formal route if chat does not settle it.
What if I still disagree with Leon after a complaint?
Leon's terms send unresolved complaints to ABC-ADR, an alternative dispute resolution service that is free for the player. Leon aims to give a reasoned decision within four weeks before that step.
Do you log spelling fixes?
No. A typo or a broken layout that does not change the meaning of a sentence is fixed without a log entry. Anything that changes a fact, a date or a link a player might rely on goes into the log.
Checked Facts, Then the Fun Part
- Published
- Updated
- Checked
How this page is checked
Facts on this page come from pages Leon publishes itself: the terms and conditions, the responsible gambling policy, the About page and the game lobby. Published is the first release of this page, Updated is the last real edit, Checked is the last time the facts were compared with those pages.